Interview Date: January 2, 2008
Respondents: Milky Way, Project Management / Technical Support Manager: Yao Jun Gao
Interviewer: Guan Shu-Hua Tian Marketing Department
Guan Shu-hua: Please tell us about your high-Manager is responsible for the main work of the two departments.
High-manager: main areas: pre-sales technical support + project management + technology, the implementation of capacity-sharing accumulated knowledge and experience + + product customization and training.
Specifically: pre-, post-sales technical consulting projects, on-site technical defense; summarize characteristics of the project experience and lack of formation of technical documentation, knowledge sharing, industry solutions; construction company project files, sale items technical review; Culture engineers, so that comprehensive technical capabilities continue to improve; monthly technical Blue Book; timely resolution of the regional technical staff and users of various technical issues; task of the secondary development of special projects; of new products, new features, new selling point, by product characteristics and the actual needs of our customers new value-added combination of mining methods, and marketing of new products to complete conversion.
Guan Shu-hua: Milky Way's service objective is "Your success is our success!", In the implementation of the project on the company's mission is to "be a successful one" principle, please talk about: how to ensure the efficient implementation of the project nature and success?
High-manager: mainly the following aspects
A. Methods: Based on project management theory it summarizes the experience of many years into the implementation of scientific and standard implementation.
B. Practical experience: the past few years we have accumulated hundreds of large-scale implementation of enterprise information technology field experience, the formation of a variety of industry case, so that our projects remain at a high level of starting point.
C. Project Process Control: The project implementation process, rhythm control accurate and reasonable;
D. Team: Project Manager, the overall quality of the implementation of technical capacity was high; multi-level technical implementation team collaboration, to better understand the user needs;
E. Professionalism: Technical Engineer dedication, hardship, serious and responsible.
In fact, a project like a man, have the ability, a good way, honest, serious and responsible will be able to do the project.
Guan Shu-hua: Please talk about the importance of pre-sales support?
High Manager: This software products to analyze different characteristics, to distinguish between pre-sales support work:
The first case: the general instrumental software, pre-sales support work is relatively simple to understand functionality and software efficiency that can be a;
The second situation: Management system software pre-sales support work is very important and very complicated. To the system from the functional analysis to architecture, from the single platform of demands to the system construction plan, from traditional management to information management, product ideas from abroad to Home and Abroad comprehensive analysis of combining other aspects, the simple change in pre-sales support work information for the consultation to the enterprises to realize the software project-based, service-oriented company into. Accumulated over the years from the Milky Way such a large project perspective, this advisory, consultancy, implementation of the comprehensive ability and quality software service company in the future the key.
The third case: the actual situation according to analysis of business development needs of the hidden, guiding the work of enterprise information. Can be a good pre-sales technical support is project-based, service-based software company's future business support.
Guan Shu-hua: Why Milky Way has been very great importance to after-sale service work?
High-manager: very simple reason: The software system is not up the failure of the project, which for users and software companies are the loss. We have no chance of survival. We always attach importance to post-sales project implementation, the overall grasp of the project implementation plan to ensure the implementation of every detail, together with the users do with the project implementation stage.
Guan Shu-hua: You have visited and consultants a lot of large enterprises, leaders and experts in recent years, their knowledge of information work has changed?
High-manager: I every day dealing with customers, business leaders say the understanding of information technology has undergone great changes. From the virtual can not see the state has changed enough to be manipulated using software as a carrier to manage the daily work of the command; from discrete aware enterprise information system planning goals; heavier emphasis on the introduction of software into the advanced stage of the software content. With most enterprises already have perceptual knowledge of the information accumulated data, exercise training of specialized personnel, enterprises will be more rational understanding of the current information, and gradually move towards using information technology to stimulate industrialization goals, and truly make the software " hard "up.
Guan Shu-hua: talk about the company's implementation of the team's situation, Tianhe
High-manager: present the implementation of the major companies in the Tianhe district, the company marketing service center region, localized service.
Guan Shu-hua: Ministry of Economic System Reform and Economic Operation Director of Studies of weeks in the "2007 China Information Industry Annual Conference" Uniting the Party's 17 industrial restructuring learning experience in large report about the "integration of software and services "How do you understand this sentence?
High-manager: Each company has information technology department, as countries have established national office, we can see the whole country was on the importance of information. With this state think-tank, to more accurately grasp the key issues of information work. For example, experience in 17 major reports about the "integration of software and services" very accurate grasp the core of the current information: services. Information is absolutely not purchased, the carriers through the advanced technology software knowledge management concepts transferred to enterprises through service business, this is truly the information the correct way.
Guan Shu-hua: Please talk about the company building the importance of project management system.
High-manager: as a system software company, as well as future software development into a larger system integrators, Tianhe companies need to project life cycle accurate grasp. How well is the software company to enhance customer management services, an important issue, which is consistent with the characteristics of system software, software project implementation because the system long after the Acceptance of the services still need continued support, without the project management system, all things are in the implementation of the user's head engineer, once turnover, the customer also lost the losses of both sides. Another project by building management system, strengthen the supervision of project work to ensure that projects are implemented within a reasonable range so that the project in accordance with the norms of the Milky Way's business approval process controlled for. So the company attaches great importance to this work early in 2007 set up a company focused on Project Management grasping this work has now completed the initial focus of the project collation of basic data, the next step can be in-depth analysis, better customer service.
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